NeroPayTrust CentreKnow what protects your payments. Explore card authentication, account security, risk controls and data privacy, all in one place.
Card networks, payment providers and issuing banks each have a different role. Understanding those roles helps you make informed decisions about payment security.
Uses EMV 3-D Secure to help the issuing bank authenticate the cardholder. Depending on risk, the bank may request approval in its app or another verification step.
Issuer authenticationA cardholder authentication programme based on EMV 3-D Secure. It supports the issuing bank’s authentication process for eligible digital payments.
Risk-based authenticationA security standard for organisations that store, process or transmit cardholder data. Its scope depends on the payment flow and the parties that access the data.
Request compliance informationPayment security involves multiple checks. Account information, payment events and further review, where needed, all contribute to an informed assessment.
Payment notifications need to match the correct transaction. Validating events and checking payment identifiers can help reduce the risk of misleading notifications.
Integration guides ↗Identity, business details and trading activity form the basis of verification. Further information or documents may be requested depending on the account.
Explore the verification processKeep records of orders, deliveries and customer communications. Evidence requirements and dispute deadlines depend on card scheme rules and the applicable service terms.
Risk & service terms ↗Controls applied by developers and businesses together help build more secure payment integrations.
Keep API keys on your server, validate incoming notifications and grant only the access required. Confirm payment outcomes against server records rather than relying on a browser redirect.
Read the developer documentationUse a unique password, enable the security options available on your account and restrict access to authorised people. Check the domain of any link sent in NeroPay’s name.
Account security guide ↗Report suspected unauthorised access, unexpected transactions or security vulnerabilities to the support team. Do not include passwords, full card numbers, CVVs or secret API keys in your initial message.
Report a security concernNeroPay collects personal and business details during account registration. Identity verification is a separate step completed through your dashboard after registration.
Enter your contact details and authorised representative’s information, then review the service terms.
Provide your business type, trading activity and business address.
Follow the identity verification and account setup steps shown in your dashboard.
Respond to further document requests and review your account and payment terms.
Verification requirements and processing times may vary by country, product and account status. Read the registration guide ↗
The regulatory scope of a payment service depends on the legal entity providing it, the country and the financial partners involved.
Check the service provider named in your agreement against any authorisation or registration number and the regulator’s official register. Company registration alone is not a financial services licence.
Review the service terms ↗Identity and business documents form part of account reviews. Applicable anti-money laundering requirements and further checks depend on the scope of the service.
Explore identity verificationStrong customer authentication may be required in relevant markets. The 3-D Secure flow, exemptions and issuing bank’s decision can vary between payments.
Explore card authenticationRead the privacy documents to learn what information is collected, why it is used and how to exercise your rights.
The privacy policy explains the personal information used for account registration, service delivery and verification.
Find the privacy policy ↗Review the relevant policy for data recipients, international transfers and retention terms. Request further information where needed for your organisation’s review.
Ask about privacyRequests for access, rectification, erasure or other data rights are considered under applicable law and legal retention obligations.
Make a data rights enquiry ↗Read public policies or request information for your organisation’s security review.
No documents found in this category.
Visa Secure and Mastercard Identity Check help authenticate cardholders. These programmes do not provide refunds, insurance or government guarantees for every transaction. Dispute rights and responsibilities depend on the transaction and applicable terms.
This page does not assert an unverified certification or audit result for NeroPay. Ask the team for current documentation, including the legal entity covered, scope and validity, to support your review.
Documents help verify the account holder and business details. Information requests and further checks may vary by country, service and account status. Follow the current requirements in your dashboard.
Yes. Authentication and risk controls do not guarantee that a payment will remain undisputed. Keep order, delivery and customer consent records, and observe the stated deadlines if a dispute arises.
View NeroPay service status ↗. This trust centre does not display live availability, uptime figures or SLA data.
Use the relevant request link in the document centre. Specify the service, country and document scope you wish to review. Send the request through your email application; additional confidentiality terms may apply to sensitive documents.
Ask for information, request documents for your business or report something suspicious.
Email: support@neropay.app · If you can access your account, you can also raise a support ticket from your dashboard.